Small Change To Your Prescription Collection

Published: 12th March 2026

From March 2026, a minor operational update is being introduced to the Prescription Collection Courier Service. While the overall process remains unchanged, pharmacies should be aware of a small adjustment at the point of collection.

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From Thursday, 19th March 2026, there will be a small change to the Prescription Collection Courier Service, run by Community Pharmacy Scotland and operated by Royal Mail / Parcelforce.

What’s changing?

• The Royal Mail / Parcelforce driver will bring a label with them at the time of collection

• The driver must attach the label to the prescription bag while on the pharmacy premises

• No other part of the collection process is changing

Please contact Community Pharmacy Scotland if:

• You need additional prescription bags

• A driver arrives without identification or a label

• The courier does not arrive

Please continue to:

• Use two bags if you have more than 6,000 forms

• Secure prescriptions tightly with rubber bands before placing them in the bags

• Keep stock orders and PC70s separate from prescription forms

If you have any questions or concerns, please contact us on 0131 467 7766 and we’ll be happy to help.

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Frequently Asked Questions (FAQs)

• Why is the prescription collection process changing?

  This is a small operational change to how labels are provided and attached at the time of collection. It does not affect the overall courier service or collection schedule.

• When does the change take effect?

  The change applies from Thursday 19th March 2026, starting with the next scheduled prescription collection.

• What exactly will the driver do differently?

  The driver will bring the collection label with them and must attach it to the prescription bag while on the pharmacy premises.

• Do pharmacies need to prepare labels in advance?

  No. Labels will now be provided by the Royal Mail / Parcelforce driver at the point of collection.

• Is anything else changing in the collection process?

  No. All other aspects of the prescription collection service remain the same.

• What should I do if the courier does not arrive?

  If the courier does not arrive, or if the driver arrives without identification or a label, please contact Community Pharmacy Scotland as soon as possible on 0131 467 7766.

• Can I request more prescription bags?

  Yes. Pharmacies can contact Community Pharmacy Scotland on 0131 467 7766 if additional prescription bags are required.