Our Services
Courier Service
We organise a prescription collection courier service for our contractors, carried out on our behalf by Parcelforce and Royal Mail. It helps you meet submission timescales and supports timely reimbursement from Public Services Delivery Scotland (PSDS).
- Collections
- Once or twice a month
- Carried out by
- Parcelforce and Royal Mail
- Ready by
- 9am on the day
Collection dates
Prescription Collection Dates 2026 / 2027
If you only have one collection a month, your collections are on the main date for each month (shown in bold on the poster). Each envelope of courier bags also includes a copy of the Pharmacy Receipt.
Main one-collection-a-month dateNext your next collectionDates after January 2027 will be added when confirmed.
Helpful tips
Courier Guidance Notes
To reduce the chance of bags bursting and prescriptions being lost or damaged on the way to PSDS, please follow this guide to packing them safely.
Preparing for collection
- When sealing a bag from your new allocation, check it closes securely and is not overfilled. The seal is permanent, so only seal it when you are ready.
- If higher dispensing volume means you need more than one bag for a collection, contact CPS before the scheduled collection date so we can generate an extra label for your pharmacy.
- If you are using more than 1 bag for your collection, please copy the details from both bag labels.Sending two bags? Read why bags can't be taped together under one label
When the driver arrives
- Always ask to see the driver's ID card before handing over your prescriptions. Collections are only made by Parcelforce or Royal Mail.
- Ask the driver to sign the Pharmacy Receipt alongside the “Tracking Number”. Please don't let the parcel leave the premises until you have the tracking number recorded. The new-style label no longer has a detachable sticker, so you may need to copy the number down by hand first.
Every bag should carry the address label of the PSDS Scanning Team, Gyle Square, 1 South Gyle Crescent, Edinburgh EH12 9EB. The driver attaches the tracking label when they collect.
Packing checklist
Please Do and Please Don't
Please do
- Use two bags if you have more than 6,000 forms
- Call us on 0131 467 7766 for more bags
- Keep stock orders, invoices and PC70s together but separate from prescriptions
- Include your GP34 Declaration Form
- Stack scripts neatly and secure them tightly with rubber bands, then seal the bag
- Make sure every bag has a tracking label attached before it leaves the pharmacy
Please don't
- Overfill the bag
- Place loose scripts in the bag
- Use staples, sticky notes, paperclips or tape
- Reuse a bag that has already been opened
- Wrap forms around the banded scripts, as they tear easily
- Include CP4 forms
- Hand over a bag that does not have a tracking label attached
- Tape two bags together under one label
Before you call
Common Questions and Issues
Most collection problems come down to a handful of things: a missing label, running low on bags, or not knowing where your GP34 comes from. Here is how to sort each one quickly.
Where do I get a GP34 Declaration Form?
My bag doesn't have a label on it. What should I do?
Something went wrong with my collection. Who do I tell?
Can the Royal Mail collector take other items, like shop deliveries?
I have two bags to send. Can I tape them together under one label?
I'm running out of courier bags, or my allocation hasn't arrived
I won't be ready on my collection date. What should I do?
No questions match your search. Call us on 0131 467 7766 and we will help.
Contact us within 48 hours if
- You have missed the collection date
- The driver has not turned up on the day of collection
- You need more courier bags
Please do not contact Parcelforce or Public Services Delivery Scotland directly. Contact CPS instead.
Questions about your courier collection?
The Pharmacy Services team can rebook collections, arrange extra labels and send more bags.
0131 467 7766 pharmacy.services@cps.scot