Rejected Item Reporting

Published: 20/11/25

Since the implementation of nDCVP in 2023 there has been no visibility on rejected items via the eSchedules for you or our team at CPS. Work has been ongoing at NSS to fix this issue and reporting of these items is expected soon.

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We have reviewed August rejected items and have compiled a list of the top 25 most common pharmacy first rejected items here for review.

The most common reasons for rejected items on pharmacy first are:

• POM packs being dispensed or selected on the PMR which are not on the approved list

• Dressings claimed from boxes on the PMR instead of singles (only singles are listed on the approved list)

To pass for payment, items supplied under pharmacy first should be recorded as they appear on the approved list and claimed from the pack size that appears on the approved list. We continue to engage with NSS and Scottish Government on the requirements for the service.

CPS will analyse rejected items going forward and provide further information to teams on common reasons for claim rejection.

Guidance will also be provided by NSS on who to contact regarding all other rejected items that you may have questions on.

If you have any questions, please contact the team at pharmacy.services@cps.scot or call us on 0131 467 7766.

Prescribed Product Name	Prescribed quantity	Dispensed Product Name	Dispensed Pack Size	Dispensed Quantity	Reject Reason Description
Mepore dressing 7cm x 8cm	10	Mepore dressing 7cm x 8cm	55	10	Pack not allowed on CP form
Paracetamol 500mg tablets	32	Paracetamol 500mg tablets	100	32	Pack not allowed on CP form
Ibuprofen 400mg tablets	24	Ibuprofen 400mg tablets	84	24	Pack not allowed on CP form
Laxido orange oral powder sachets sugar free	30	Laxido orange oral powder sachets sugar free	30	30	Drug not allowed on CP form
Paracetamol 120mg/5ml oral solution paediatric sugar free	100	Paracetamol 120mg/5ml oral solution paediatric sugar free	500	100	Drug not allowed on CP form
Mebendazole 100mg chewable tablets sugar free	1	Mebendazole 100mg chewable tablets sugar free	6	1	Pack not allowed on CP form
Hedrin 4% lotion	150	Hedrin 4% lotion	150	150	Drug not allowed on CP form
Loperamide 2mg capsules	12	Loperamide 2mg capsules	30	12	Pack not allowed on CP form
Eurax 10% cream	30	Eurax 10% cream	30	30	Drug not allowed on CP form
Ibuprofen 200mg tablets	24	Ibuprofen 200mg tablets	84	24	Pack not allowed on CP form
Mepore dressing 10cm x 11cm	10	Mepore dressing 10cm x 11cm	40	10	Pack not allowed on CP form
Miconazole 2% cream	30	Daktarin 2% cream	15	30	Pack not allowed on CP form
Ibuprofen 100mg/5ml oral suspension	100	Ibuprofen 100mg/5ml oral suspension sugar free	100	100	Drug not allowed on CP form
Daktacort hydrocortisone cream	15	Daktacort hydrocortisone cream	15	15	Drug not allowed on CP form
Sodium cromoglicate 2% eye drops	13.5	Sodium cromoglicate 2% eye drops	13.5	13.5	Pack not allowed on CP form
Hyoscine butylbromide 10mg tablets	20	Hyoscine butylbromide 10mg tablets	100	20	Pack not allowed on CP form
Ketoconazole 2% shampoo	120	Nizoral 2% shampoo	120	120	Pack not allowed on CP form
Senna 7.5mg tablets	20	Senna 7.5mg tablets 12 years plus	60	20	Pack not allowed on CP form
Paracetamol 250mg/5ml oral suspension	200	Paracetamol 250mg/5ml oral suspension sugar free	200	200	Pack not allowed on CP form
Olive oil ear drops	10	Knoxzy olive oil ear drops	10	10	Pack not allowed on CP form
Ovex 100mg chewable tablets	1	Ovex 100mg chewable tablets	1	1	Drug not allowed on CP form
Earcalm 2% spray	5	Earcalm 2% spray	5	5	Drug not allowed on CP form
Melolin dressing 5cm x 5cm	7	Melolin dressing 5cm x 5cm	100	7	Pack not allowed on CP form
Ibuprofen 5% gel	100	Fenbid 5% gel	100	100	Pack not allowed on CP form
Coal tar extract 2% shampoo	250	Coal tar extract 2% shampoo	250	250	Drug not allowed on CP form

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