Shortage Reporter Feedback Survey Update
Published: 18th June 2026
Thank you for your feedback on the Shortage Reporter
Thank you to everyone who took the time to complete the recent survey on the Shortage Reporter and share their feedback.
We had a strong response from across pharmacy teams, and the comments were really helpful. It’s clear that people understand the purpose of the tool and want it to work well, but it also highlighted a number of areas where it could be improved.
A lot of the feedback focused on the time it takes to complete a report, the number of steps involved, and the effort required to gather pricing information. There were also comments around how the tool fits into a busy day, and whether reporting always leads to clear outcomes.
This is exactly the kind of feedback we were looking for.
What happens next
Based on what you’ve told us, we’re making a series of changes to the tool over the coming weeks.
This will include:
A clearer name for the tool
Changes to the reporting process to make it quicker and simpler to use
Improvements to reduce the amount of manual input required
Our aim is to make the tool easier to use in practice, and to better reflect the realities of working in community pharmacy.
Your feedback has shaped this
These changes are directly informed by what you’ve told us. The comments around time, complexity, and workflow came through strongly, and they’ve played a key role in shaping the direction we’re taking. We know that reporting issues takes time, and if the process is too difficult or too slow, it’s less likely to be used. The updates we’re making are intended to address that.
We’ll share further updates as the changes go live, including what’s been updated and what it means for you. In the meantime, thank you again for taking the time to share your feedback.
Frequently Asked Questions (FAQs)
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Feedback highlighted the time it takes to complete a report, the number of steps involved, the effort required to gather pricing information, and how the tool fits into a busy working day.
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Planned changes include a clearer name, a quicker and simpler reporting process, and reducing the amount of manual input required.
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The changes are based directly on feedback from pharmacy teams, particularly around time, complexity and workflow.
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Changes will be introduced over the coming weeks, with further updates shared as they go live.
Our Chief Executive Matt Barclay and Policy & Public Relations Pharmacist Sarah Staddon are at #SNPConference in Aberdeen today