Job Description Community Pharmacy Scotland

Audit and Services ManagerAudit and Services Team

Audit and Services
Reports to: Head of Audit and Services
Manages: Coordinator and 6 Assistants
Edinburgh (Hybrid)
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Overall Purpose of the Role

To produce timely, accurate and relevant management information reports from a variety of sources for the Audit and Services Department, the Community Pharmacy Scotland negotiating team and pharmacy contractors at large.

Principal Accountabilities

Lead, manage and develop the Audit and Services team, including workforce planning, workload allocation and performance management, to ensure delivery of a high-performing, responsive and resilient service aligned to organisational priorities.
Ensure the effective training, development and appraisal of all team members, building capability to meet current and future service requirements and deliver agreed objectives.
Own the effective delivery of all Audit functions, ensuring enquiries, member services and internal processes are managed efficiently, consistently and to a high standard of quality and timeliness.
Lead the accurate and timely management of prescription pricing, Pricing Enquiries and the Scottish Drug Tariff, including liaison with Government and oversight of pricing accuracy, ensuring robust audit assurance and identification of issues.
Ensure the delivery and continuous improvement of the prescription checking process, maintaining high levels of accuracy, efficiency and data integrity, and proactively identifying and resolving discrepancies with relevant stakeholders.
Develop and maintain effective, outcomes-focused relationships with key stakeholders (e.g. P&CFS, Public Health Scotland), representing CPS interests and influencing on pricing, data and service matters as required.
Ensure the production and delivery of high-quality reports, insights and communications to members and stakeholders, and maintain accurate, timely and accessible information across all channels, including the CPS website.

These key tasks are not intended to be exhaustive, but they highlight a number of major tasks that the post holder may be reasonably expected to undertake.

Job Challenges

Leading the internal team to help ensure that members of Community Pharmacy Scotland are reimbursed and remunerated correctly, and are able to access accurate, up to date information on their NHS services.

Job Knowledge, Skills and Experience

Core Requirements

Proven line management experience.
Problem solving skills and communication skills.
IT skills, including working knowledge of Microsoft Office and information technology knowledge or experience.

Knowledge

Essential

Performance management approaches Workload management in high-volume environments

Desirable

Community pharmacy and service delivery End-to-end information flows

Skills

Essential

Leadership and people management Planning, prioritisation and workload allocation Written and verbal communication

Desirable

Project management Continuous improvement Service standards and metrics

Experience

Essential

Leading and managing a team Delivering operational services

Desirable

Working with complex data Community pharmacy or NHS

Behaviour

Essential

Drives team performance Ownership and accountability

Desirable

Strategic mindset Innovative approach to improvement

Additional Comment

Every job description in the organisation will be subject to a review either:

On an annual basis at the time of the annual appraisal meeting, where performance indicators will also be reviewed, or
As a result of a change in strategic direction, or
As a result of team or operational requirements, or
As a result of agreed performance appraisal needs and objectives, or
Within six months of appointment.

This job description will be subject to ongoing review to ensure all roles are reflective of organisational priorities. It is a guide to the nature and main duties of the job as they exist currently, and is not part of the contract of employment.