Helpful Tips

Courier Guidance Notes

To reduce the chance of the Parcelforce bags bursting and prescriptions being lost/damaged on their way to P&CFS, please check out our guide which we hope will help you package them safely.

Preparing for Collection

When sealing the bag from the new allocation, check that it can be closed securely and that the bag is not overfilled. We find that it is better to use 2 bags rather than using 1 bag so that it doesn't burst open.

Remember that if you are using more than 1 bag to put a note inside both bags stating that this is 1 of 2 bags or 2 of 2 bags. If you forget you can always write this information on the front of the courier bag.

If you are using more than 1 bag for your collection, please copy the details from both bag labels. This information is very important if we need to track your prescriptions.


Please Do

Please Don't

Use 2 bags if you have more than 6,000 forms

Overfill the bag

Call us on 0131 466 3540 for more bags

Place loose scripts in the bags

Keep stock orders and PC70s separate

Use staples, sticky labels, paperclips or tape

Include your GP34 Declaration Form

Use the same bag if opened

Tightly secure scripts with bands and then seal bag

Wrap forms around the banded scripts as these may be easily torn

When the Driver Arrives

When the driver arrives, you should always ask to see some form of identification before handing over your prescriptions.

Ask the driver to sign the pharmacy receipt alongside the "Customer Use Only" number which you will have either written by hand or adhered the label to.

Contact Us

Please get in touch with us in the event of any of the following situations:

  • You have missed the collection date
  • The driver has not turned up on the day of collection
  • You require more Parcelforce bags

Tel: 0131 466 3540

Please do not call Parcelforce or Practitioner & Counter Fraud Services.

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